Bob and Alex talk about how leaders need to be ready to handle the behaviors that are just totally unexpected. Alex talks about her experience as a bartender and Bob points out that bartending can be a position of power!
Bob says that instances of this can be demonstrations of a lack of self awareness which is part of emotional intelligence. Alex says that she has had a supervisor have a total breakdown at work because they were so stressed about personal issues. She says that part of this can be on her because she comes to a situation with a huge appetite for knowledge of how to get the job done. She know that a manager may want to bring her along at the pace he wants, but she wants to know more very quickly.
Alex also talks about doing large scale events and having to deal with issues that are fully out of control. She mentions music festivals often have to deal with headlining artists that are often hours late to the gig. She says that you really have to be able to learn on your feet. At a huge event at the Barclays Center, she checked in thinking she was head of volunteers, but upon arrival she found that she was co-directing a main area.
Bob says he is till completely amazed when he sees people toe to toe in the workplace shouting at one another over some issue. Alex says when the level of emotional investment just gets too high, the respect you have worked so hard to earn is gone in a flash. Instances like this often require an apology.